POD: Return & Refund Policy

🧾 On-Demand Collection

At Lady Cerberus every piece is created with love and care, especially for you 💖
Each product is made to order through our trusted print partner, Printful, who handles production and shipping directly from the U.S.

Because your items are printed just for you, we don’t accept returns or exchanges due to size, color, or preference — so please check the size guides carefully before placing your order.

💔 If something goes wrong

We always want you to be happy with your order!
If your item arrives damaged, misprinted, or with any issue, please contact us within 30 days of receiving it using the form below and include:

1. Your order number

2. A few clear photos of the problem

Once reviewed, we’ll replace or refund your item at no additional cost 💌

📦 Returned or unclaimed packages

If a package is returned due to an incorrect address or goes unclaimed, the customer will be responsible for the reshipping costs.
Unauthorized returns can’t be accepted, since our fulfillment partner manages shipments directly.

❤️ Our promise

Every product is made with care and a sprinkle of creativity ✨
If something’s not right, we’ll do our best to make it right — your happiness means the world to us!