FAQ
I’m an independent artist, and I run this shop alongside my regular job, being a mom, and managing my social media. In other words, I’m the limit! To carefully prepare orders, handle shipments, and respond to your emails the way I want to, I need time.
Opening and closing seasonally allows me to keep doing something I love without neglecting other aspects of my life. I want to provide great service, and I believe that opening only for a few weeks at a time benefits everyone ( ˊᵕˋ )♡.°⑅
You’ll still be able to browse the products or even keep them in your cart so that when I take the shop out of pause mode, you can place your order.
Thank you so much for your understanding, lovelies! 💕
All items are shipped from Girona, Spain. Orders are processed as soon as possible, but please note that during the busiest periods (e.g. around the holiday season) it may take up to three weeks for us to get to your order. Thank you for your patience and understanding! (˶ᵔ ᵕ ᵔ˶)
Shipping cost is calculated at checkout based on the size and weight of your order, so the best way to find out the shipping cost for a specific item is to add it to your cart and proceed to checkout.
Frequently Asked Questions
Why is a phone number required at checkout?
Providing a phone number helps ensure a smoother delivery. This way, the shipping carrier can contact you if there’s any issue with your package.
What should I do if my package hasn’t arrived?
First, please allow at least 1 month, as delays can happen—especially during busy seasons. I need this time before I’m able to file a claim (tracking required).
If your package still hasn’t arrived after that, message me and I’ll help you in every way I can.
For more information, please check the Shipping section.
You still need help?
If the FAQ above did not answer your questions, you may ask help from our support team by contacting us directly via email.